SMS Terms of Use – ECOLL Holdings LLC

By "Opting In" to or using a "Text Message Service" (as defined below) from ECOLL Holdings LLC dba RecBooks365 | Fractional & Interim Controller Services, you accept these Terms & Conditions.

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This agreement is between you and ECOLL Holdings LLC or one of its affiliates. All references to "RecBooks365," "we," "our," or "us" refer to ECOLL Holdings LLC (and its affiliates), 1000 Main Street Ste 2300-1122, Houston, TX 77002 US.

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DEFINITIONS
"Opting In," "Opt In," and "Opt-In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.

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"Text Message Service" includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).

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OPT-IN METHODS
We collect SMS consent through the following methods:

• Verbal Opt-In:

  • ECOLL Holdings LLC dba RecBooks365 collects opt-in verbally during phone consultations and customer service calls. Customers provide their mobile phone number and are informed that by providing their number and verbally consenting, they agree to receive appointment reminders, consultation scheduling, business updates, and service-related communications from RecBooks365.

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All opt-in methods include the required disclosures listed below.

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REQUIRED DISCLOSURES PROVIDED AT OPT-IN
At the time of opt-in, customers receive the following information:

• Business name: ECOLL Holdings LLC dba RecBooks365

• Message types:

  • Appointment reminders,

  • Consultation scheduling,

  • Business updates, and

  • Service-related communications

• Message frequency: Varies based on service needs, typically 1-3 messages per week

• "Message and data rates may apply"

• Help information: Reply HELP for assistance

• Opt-out information: Reply STOP to cancel

• Link to this Terms of Use policy

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CONSENTING TO TEXT MESSAGING
By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our GENERAL T&Cs, incorporated herein by reference.

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E-SIGN DISCLOSURE
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.

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TEXT MESSAGE SERVICE PRIVACY POLICY
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn't limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. 

 

WE DON'T SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE SERVICE TO ANY THIRD PARTY. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.

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This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn't intended to modify our general privacy policy under our Master Service Agreement (https://www.recbooks365.org/master-service-agreement), which may be incorporated by reference above and which may govern the relationship between you and us in other contexts.

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We retain SMS opt-in records and message logs as required by law and our business needs. Information collected through SMS opt-in (phone numbers, message content) is used solely for providing our text messaging service, including message delivery, customer support, and service-related communications.

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SENSITIVE PERSONAL INFORMATION
Never share sensitive personally identifiable information (PII) such as account numbers, Social Security numbers, financial details, or passwords through this SMS service. Our staff will never request such information via text message.

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COSTS OF TEXT MESSAGES
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

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FREQUENCY OF TEXT MESSAGES
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request). Frequency will vary based on your engagement level and service requirements.

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OPTING OUT OF TEXT MESSAGES
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

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As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.

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GETTING HELP | CONTACT US
For support, email us at info@ecollholdings.com; call us at +1.713.730-9178; or reply HELP.